Pippatopia Terms and Conditions

Welcome to Pippatopia – a magical role play café designed especially for little explorers and their grown-ups. To help everyone have a safe and happy visit, please read and follow our terms and conditions below. By booking or entering Pippatopia, you agree to these terms.

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1. Bookings, Tickets & Session Terms

• All tickets are non-refundable. If you need to reschedule your session, we ask for at least 24 hours’ notice. Unfortunately, we cannot offer changes with less than 24 hours' notice.
• A ticket admits one child to a 90-minute play session at the time you selected when booking. Please note, ticket prices are for entry to the play area only and do not include any food or drink.
• Advance booking is strongly recommended. We give priority to pre-booked guests and cannot guarantee availability for walk-ins.
• If you book online, you will receive an email confirmation. Please bring this with you (printed or digital) when attending your session. Entry may not be granted without proof of booking.
• We kindly ask that you arrive promptly at the start of your session, no more than 5 minutes before your session start time. Unfortunately, we cannot extend play time for late arrivals. Your session will still end at the scheduled time.
• In the event of an emergency or unforeseen closure (e.g. power failure, staff illness), we reserve the right to cancel a session. If this happens, we will offer you the choice of rescheduling or a full refund.
• We reserve the right to amend session times, prices, or availability at any time. Any changes will be communicated clearly on our website and booking system.
• By purchasing a ticket, you agree to follow our Rules of Play and Terms & Conditions. We may refuse entry or ask guests to leave without refund if these rules are not followed.
• We close the play spaces between sessions to allow time for cleaning and resetting the space. During this time, customers are not permitted in the play spaces.
• Let’s Keep the Party Magic Special: At Pippatopia, we love a good celebration—but to keep the magic fair for everyone, birthday cakes, balloons, and party decorations are only allowed with a booked party package. If you haven’t booked a party with us, we kindly ask that you leave the festivities (and the frosting!) at home. Thanks for helping us make every celebration feel extra special!
• A little heads-up about play sessions: At Pippatopia, we do our best to keep things running smoothly—but every now and then, a party booking might be made after you’ve reserved a play session. If this happens, we may need to rearrange your session to make room for the celebration. We promise to let you know as soon as possible, and as a thank you for your understanding, we’ll treat you to a complimentary drink in our café. We really appreciate your flexibility—it helps keep the magic alive for everyone!
  

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2. Supervision and Responsibility

• Children must be supervised by a responsible adult at all times. Pippatopia staff are on hand to support, but we do not provide childcare.
• Adults are fully responsible for the behaviour, safety, and wellbeing of the children in their care during your visit.
  

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3. Rules of Play

‍Shoes off, socks on. No bare feet please – this applies to adults and children.

• Sharing is caring. Taking turns helps everyone enjoy the magic.
  
• Be kind! We ask all visitors to use gentle hands, gentle feet, and gentle voices.
• Listen to grown-ups. Whether it’s your adult or a team member, we’re here to help.
• Let us know about accidents or breakages right away so we can help and keep the space safe.
• Adult supervision is required at all times.
• No food or drinks in our play spaces please, enjoy them in the café.
• Only food purchased at Pippatopia may be consumed in the café. Baby food is an exception – you're welcome to bring your own for little ones.
• Help tidy up before it’s time to go. It teaches little ones responsibility and helps us keep things lovely for the next guests.
• Check little pockets before heading home – please leave behind all Pippatopia toys.
• Most of all, laugh lots and have fun!

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4. Baby Area

Our dedicated baby area is specially designed for our tiniest guests:

• For under 2s only.
• Shoes off, socks on.
• No food or drinks.
• Adult supervision at all times.

Please help us keep this space clean, calm, and safe.

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5. Health, Needs & Accessibility

• If you or your child have any medical conditions, allergies, or specific needs that may require support or adjustments during your visit, please let us know when booking or on arrival.
• We aim to be as inclusive as possible and will do our best to make your experience enjoyable for everyone.

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6. Illness & Hygiene

• To keep our space healthy for everyone, please do not visit if your child or anyone in your group is unwell (including vomiting, diarrhoea, contagious infections, or a high temperature). Please wait 48 before rescheduling your visit to us.
• We maintain high standards of cleanliness, and appreciate your help in encouraging handwashing and tidying up.

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7. Photography

• We understand that you may want to take pictures of your child enjoying their visit. Please be respectful of others and avoid photographing children who are not part of your group.
• From time to time, we may take photographs for our own promotional use – we will always ask for your consent before including you or your child.

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8. CCTV & Safety

• CCTV is in operation across the premises for the safety of our visitors and staff. This may capture footage of you and your child during your visit.

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9. Behaviour

• We have a zero-tolerance policy toward aggressive, disruptive, or disrespectful behaviour from adults or children. In such cases, we may ask you to leave the premises without refund.
• We reserve the right to refuse entry if these terms are not respected.

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10. Party Terms & Conditions

• Timings: Parties must end at the agreed time. Additional time will be charged at £10 for every 10 minutes over your allocated slot.
• Catering: Party food is freshly prepared by Pippatopia. Please let us know of any dietary requirements at least 7 days before your party so we can accommodate them safely.
• Deposits: A 50% deposit is required at the time of booking to secure your party date.
• Deposit Policy: All deposits are non-refundable, but we’re happy to move your booking to a new date if you give us a minimum of 2 weeks’ notice ahead of your party.
• Supervision: Children must be supervised at all times by a responsible adult aged 18 or over. While our team is here to support your celebration, we cannot take responsibility for the care or supervision of children.
• Unexpected Closures: If we need to cancel your party due to an emergency or unforeseen circumstances, we’ll offer you the choice to reschedule or receive a full refund.

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11. Childminder Sessions

We’re delighted to welcome registered childminders to Pippatopia during our weekday sessions. To keep things fair, safe, and organised for everyone, please take a moment to read the following terms:

• Eligibility: Childminder sessions are available on term-time weekdays only and are for registered childminders attending with the children in their care.
• Proof of Registration: On arrival, childminders must present a valid Ofsted registration certificate and photo ID. Entry may be refused without these documents.
• One Childminder per Booking: Only one registered childminder per booking is permitted. Friends, family members, or unregistered assistants are not permitted to attend under a childminder booking.
• Children Admitted: Each booking must include at least one paying child. Babies or pre-walkers may attend free of charge only when accompanied by a paying child.
• Supervision and Responsibility: Childminders are responsible for the supervision, safety, and behaviour of the children in their care at all times while at Pippatopia. Our staff are on hand to support but do not provide childcare.
• Group Size: To ensure a calm and safe environment for all, we may limit the number of children allowed per childminder. Please check the current ratio policy when booking.
• Booking and Availability: Childminder sessions must be pre-booked online, and places are subject to availability. Walk-ins may not be accommodated.
• Conduct and Safety: All visitors, including children, are expected to follow our Rules of Play. We reserve the right to refuse entry or ask any guest to leave if rules are not followed or behaviour is disruptive.
• Use of Childminder Sessions: These sessions are offered at a discounted rate for professional use only. They are not intended for casual meetups with friends or use outside of registered childminding purposes.

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12. General Safety

• While we’ve taken great care to create a safe and inspiring play environment, all children must remain under the close supervision of their responsible adult throughout their visit. Our team is here to help make your experience magical, but we do not provide childcare. As such, Pippatopia cannot accept liability for any accidents, injuries, damage to clothing or belongings that may occur during a visit to Pippatopia. Thank you for helping us keep everyone safe, happy, and smiling!
• Our play spaces have low doorways and some have lower ceilings. Please take care and mind your head when exploring. While we’ve taken every reasonable step to make our spaces safe, Pippatopia cannot accept responsibility for any injury resulting from not taking due care.
• While all equipment and play areas are regularly checked and maintained to meet safety standards, play is undertaken at your own risk. Pippatopia is not liable for any injuries sustained due to misuse of equipment, failure to follow safety instructions, or lack of supervision.
• We kindly ask that you keep personal belongings with you at all times. Pippatopia cannot accept responsibility for lost, stolen, or damaged items, including clothing and valuables.
• Guests are welcome to use the on-site/nearby parking where available, but please note that vehicles are left entirely at the owner's risk. Pippatopia cannot accept responsibility for any damage, loss, or theft relating to vehicles or their contents.

13. Sensory Room

Our Sensory Room is a special space designed to soothe, stimulate and support sensory play. To help us keep it magical (and in top condition for everyone), we kindly ask you to follow these additional guidelines:

• Access: The Sensory Room is gated. Children may only enter with a supervising adult. Please ensure the gate is closed behind you to maintain a calm and safe environment.
• Supervision: As with all areas of Pippatopia, children must be supervised by a responsible adult at all times while in the Sensory Room. Pippatopia staff are on hand to support, but we do not provide childcare.
• Care of Equipment: The Sensory Room contains specialist and expensive equipment. We ask that all items are treated with care and used as intended. Any damage caused through misuse may be chargeable.
• No Outside Toys: To preserve the environment, no other toys, food or drink may be brought into the Sensory Room. This helps avoid damage and keeps the space calm, clean, and focused on sensory play.
• Please Don’t Remove Items: All items must remain inside the Sensory Room. Please don’t remove sensory objects or equipment, even temporarily, for play in other areas.

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14. Most of All...

Have fun! Pippatopia is all about imagination, laughter, and connection. We can’t wait to welcome you and your little one to our magical world.