Pippatopia’s Privacy Policy

Last updated: 27th June 2025

Welcome to Pippatopia – a place full of imagination, creativity, and care! Your privacy is important to us, and this policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

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1. Who We Are

We are Pippatopia, a children’s role play café based in Smethwick. Our website address is: [www.pippatopia.co.uk]. For any questions about this policy, you can contact us at:

📧 Email: hello@pippatopia.co.uk

📞 Phone: 0121 798 2581

🏠 Address: Pippatopia, Fenton Street, Smethwick, B66 1HR

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2. The information we collect

We may collect and store the following types of information:

• Contact details – name, email address, phone number (when you make an enquiry or booking or enter a competition, prize draw or complete a survey).
• Booking details – including your child’s name and age.
• Website usage data – your IP address, browser type, pages viewed, and how you interact with our website (via cookies and analytics).
• Photos or media – only with your consent (e.g. if you agree to us using photos from your visit for marketing purposes).
• Any health conditions or specific needs you or your child may have, so we can make any necessary adjustments to support you during your visit;
• Your feedback, a complaint or general query
• Your marketing preferences
  

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3. How We Use Your Information

We only use your personal data when the law allows us to. Most commonly, we use it to:

• Respond to your enquiries and booking requests.
• Manage your visit or event at Pippatopia.
• Send you updates about your booking or changes to our services.
• Improve our website and visitor experience through analytics.
• Share news, offers or events (if you’ve opted in to receive marketing).
• We never sell your information or share it with third parties for their own marketing purposes.

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4. Cookies

Our website uses cookies to help us understand how visitors use our site and to make improvements. These cookies do not identify you personally.

You can control cookie settings through your browser at any time

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5. How We Store Your Data

We keep your information secure by using appropriate technical and organisational measures. Your data is stored securely and only kept for as long as necessary – for the specific purpose we collected it for. Such personal data will be deleted after the end of the retention period.

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6. Your Rights

You have rights under UK data protection laws, including:

• The right to access a copy of your data.
• The right to ask us to correct or delete your information.
• The right to withdraw consent (if you gave it).
• The right to object to or restrict how we use your data.
• To exercise any of these rights, just email us at: hello@pippatopia.co.uk

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7. Children’s Privacy

Pippatopia is designed for children, but we only collect personal data from adults (e.g. parents making bookings). We never knowingly collect personal data directly from children without parental consent.

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8. CCTV

To help keep everyone safe, we use CCTV at Pippatopia. These cameras are in place to protect our visitors, children, and staff. This means your image – and your child’s – may be recorded while you’re on our premises.

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9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and if significant, we’ll let you know via email (if we have your address).

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10. How to make a complaint

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@pippatopia.co.uk or 0121 798 2581

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:          

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

ICO website: https://www.ico.org.uk

Helpline number: 0303 123 1113

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Thank you for trusting us with your information – we’re committed to keeping it safe while you and your little ones enjoy magical moments at Pippatopia.